Why do people registering themselves into your CRM improve your customer experience?
We asked Oliver Henson, Director of Giggs & Co, why he feels that allowing the public to register into their Lifesycle CRM improves their relationship building and customer experience.
Giggs & Co need no introduction and is one of the UK's most well-known Estate Agency brands today. With "You and your property are our priority" as their core ethos, it is not surprising that they are snowballing.
Ollie's commitment to building relationships and giving the best possible service filters into the whole Giggs & Co team alongside Matt Giggs. Their combined 45+ years in the industry means they know what matters and contribute much of their success to customer service and crystal-clear communication.
We spent time with Ollie earlier in the year and jumped at the opportunity to ask him a crucial question about their success:
"Why do you feel that allowing the public to register themselves into your CRM actually improves relationship building and customer experience?"
Book your demo today if you would like to improve your customer experience and discover how to harness the power of relationships to grow your Estate Agency.
Book a call
Unlock the transformative power of our AI Operating System for Estate Agents. Designed to replace an agents prospecting tools, CRM, marketing tools, compliance tools and even their website in order to future proof their business and increase profit.
First Name*
Last Name*
Email*
Mobile Number*
Company*
Which best describes your estate agency?
Are you the final decision maker for technology and strategic investments in your company?
Affordability-We understand it is our job to show you the measurable ROI value Iceberg’s solutions can bring to your agency. The investment starts from £1,599 per month. If you did see the benefit of our platform, is this affordable?
Any other information
Please confirm that it is okay for us to contact you about this information as well as our products and services. By confirming, you also agree to the use of cookies to enhance your experience. (You will always have the right to unsubscribe or manage your cookie preferences at any point in the future.)*
Latest news
What Is Revenue Per Employee (RPE) in Estate Agency? | A Complete Guide
Revenue per employee (RPE) shows how efficiently your estate agency turns staff time into revenue. Learn the formula, UK benchmarks, and how AI can improve it.
Read more
AI Operating System vs Traditional CRM | What's Actually Different?
A traditional CRM records what happened. An AI operating system for estate agencies acts on it. Here's what actually separates the two, and why it matters for growth.
Read more
Would your estate agency still work if you doubled the instructions?
Most estate agency owners would love to double the number of instructions coming into their business. But there is a second question that is probably more important. What would happen if you actually did and would you lose the profit by needing more people?
Read more