Why do people registering themselves into your CRM improve your customer experience?
We asked Oliver Henson, Director of Giggs & Co, why he feels that allowing the public to register into their Lifesycle CRM improves their relationship building and customer experience.
Giggs & Co need no introduction and is one of the UK's most well-known Estate Agency brands today. With "You and your property are our priority" as their core ethos, it is not surprising that they are snowballing.
Ollie's commitment to building relationships and giving the best possible service filters into the whole Giggs & Co team alongside Matt Giggs. Their combined 45+ years in the industry means they know what matters and contribute much of their success to customer service and crystal-clear communication.
We spent time with Ollie earlier in the year and jumped at the opportunity to ask him a crucial question about their success:
"Why do you feel that allowing the public to register themselves into your CRM actually improves relationship building and customer experience?"
Book your demo today if you would like to improve your customer experience and discover how to harness the power of relationships to grow your Estate Agency.
Book a demo
Unlock the transformative power of our estate agency solutions. Whether it's Lifesycle, Uzair, Neuron, or all three, our cutting-edge products redefine how you harness business potential. Lifesycle is the the world's-first estate agency software combining CRM and marketing in one platfrom. Neuron AI-based websites personalises customer experiences, and boosts conversion rates, while Uzair, the first Microsoft-approved AI assistant for the industry, empowers you to streamline your everyday tasks.
First Name*
Last Name*
Email*
Phone*
Company*
Please confirm that it is okay for us to contact you about this information as well as products and services. (You will always be given the right to unsubscribe at any point in the future)*
Latest news
Why traditional CRMs are making your agency blind (and what to do about it)
Legacy CRMs may help you store data, but they rarely help you use it. In this blog, we explore why so many estate agents feel stuck in the past—and how AI-driven platforms like Lifesycle are helping them finally move forward.
Read more
EAX Podcast | Surviving Staff Issues, Fees & Burnout
What happens when an estate agency owner realizes their business is controlling them instead of the other way around? Chris Ellis of Harrison Homes shares his remarkable transformation story on this eye-opening episode of Estate Agency X.
Read more
Case Study: from low-fee local agency to £700k powerhouse
In 2018, Keystone was a small, local agency turning over £120,000 a year from 50–60 sales and a flat £1,500 fee. Fast forward to 2024, they’ve hit £700,000 turnover, charge up to 1.75%, and lead their market. How did they do it?
Read more