Why do people registering themselves into your CRM improve your customer experience?
We asked Oliver Henson, Director of Giggs & Co, why he feels that allowing the public to register into their Lifesycle CRM improves their relationship building and customer experience.
Giggs & Co need no introduction and is one of the UK's most well-known Estate Agency brands today. With "You and your property are our priority" as their core ethos, it is not surprising that they are snowballing.
Ollie's commitment to building relationships and giving the best possible service filters into the whole Giggs & Co team alongside Matt Giggs. Their combined 45+ years in the industry means they know what matters and contribute much of their success to customer service and crystal-clear communication.
We spent time with Ollie earlier in the year and jumped at the opportunity to ask him a crucial question about their success:
"Why do you feel that allowing the public to register themselves into your CRM actually improves relationship building and customer experience?"
Book your demo today if you would like to improve your customer experience and discover how to harness the power of relationships to grow your Estate Agency.
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