Terms of Use
1. Introduction
These Terms of Use (“Terms”) govern your access to and use of the website www.iceberg-digital.co.uk (“Website”) and any services provided by Iceberg Digital (“we”, “us”, “our”). By using our Website or services, you agree to these Terms. If you do not agree, you must not use our Website.
2. Use of Our Website
You agree to use our Website only for lawful purposes. You must not:
• Use the Website in any way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to our systems or data
• Interfere with the security, integrity, or performance of the Website or services
• Upload, transmit, or process unlawful, harmful, or infringing content
We reserve the right to suspend or restrict access if these Terms are violated.
3. Services
Iceberg Digital provides digital, automation, and artificial intelligence (AI) services, including the development, deployment, and management of AI systems. Specific services may be governed by separate written agreements, which will take precedence over these Terms where applicable.
4. Client Data
In providing our services, we may store, process, and analyse data provided by clients (“Client Data”).
• You retain ownership of your Client Data
• You grant us a limited licence to use Client Data solely for the purpose of delivering and improving our services
• You are responsible for ensuring that you have all necessary rights, permissions, and lawful bases to provide such data to us
We will handle Client Data in accordance with our Privacy and Security Policy and applicable data protection laws.
5. AI Systems and Outputs
Our services may include AI-generated outputs, insights, or automations.
• AI outputs may not always be accurate, complete, or suitable for all purposes
• You are responsible for reviewing and validating outputs before relying on them
• We are not responsible for decisions made based on AI-generated results
Where AI systems are trained or configured using Client Data, we will not use such data to train models for other clients unless explicitly agreed.
6. Intellectual Property
All content on this Website is owned by or licensed to Iceberg Digital and is protected by intellectual property laws.
Unless otherwise agreed in writing:
• We retain ownership of our underlying technology, models, frameworks, and methodologies
• You retain ownership of your Client Data
• Deliverables created specifically for you may be licensed or assigned as agreed in your contract
You may not copy, reproduce, or exploit our materials without permission.
7. Communications and Recordings
You may communicate with us via email, Zoom, WhatsApp, or other platforms. By engaging with us, you acknowledge that communications may be recorded, stored, and processed in accordance with our Privacy and Security Policy.
8. Third-Party Services
We may use third-party platforms (including cloud providers, communication tools, and AI infrastructure providers) to deliver our services. We are not responsible for the availability, performance, or practices of these third-party services.
9. Disclaimer
Our Website and services are provided on an “as is” and “as available” basis. We do not guarantee that services will be uninterrupted, error-free, or meet your specific requirements.
10. Limitation of Liability
To the fullest extent permitted by law:
• We shall not be liable for any indirect, incidental, or consequential losses
• We are not liable for losses arising from reliance on AI-generated outputs
• Our total liability shall be limited to the fees paid by you for the relevant services (unless otherwise agreed in writing)
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
11. Data Protection
Your use of our Website and services is also governed by our Privacy and Security Policy. Where applicable, we act as a data processor on your behalf and will process personal data in accordance with your instructions and applicable data protection laws.
12. Changes to These Terms
We may update these Terms from time to time. Updated versions will be posted on our Website with a revised effective date.
13. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions about these Terms, please contact us at: gdpr@iceberg-digital.co.uk